Service Center: Claims
Service Center > Claims
When it comes time to file an insurance claim, know that we are here for you. With answers. With solutions. With the fastest service possible.
By phone: 800-929-0870
By fax: 330-659-8909
In Hawaii or Alaska:
By phone: 808-536-3366 or 800-316-9167
By fax: 808-536-2467
For serious claims:
If your claim involves significant property damage, bodily injury or environmental cleanup and requiring on scene investigation, please call 800-929-0870. If you experience technical difficulty reaching us after hours, please dial 985-247-4334 to report a serious claim.
For captive customers:
Call 866-294-8264 or fax 330-659-8909 (routine claims only)
You can also report a claim online by clicking here. Login access required. Excludes Hawaii and Alaska.